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How We Handle Your Account Information

We collect and protect the information you share when you open an account, deposit through bKash, Nagad or Rocket, and play on jt99.

Account securityPayment data protectionYour control over dataContact us anytimeRequest access or deletion
jt99 How We Handle Your Account Information
PRIVACY QUESTIONS

Contact Us About Your Data

If you have questions about how we handle your information, want to request a copy of your data, or need to update or delete account details, reach us through any of these channels. Our team can walk you through data-access requests, explain what information we hold, and process deletion requests where local law allows.

Live chat Open the chat bubble in the lobby or on any page and tell us what you need. We can pull up your account record and answer privacy questions in real time, or start a formal data request for you.
Email support Send your privacy question or data request to our support email. Include your registered phone number or account ID so we can verify your identity and respond with the information you need.
Account settings Log in and head to your account settings to update your contact details, change your password, or review the information we store. For deletion or formal access requests, contact support directly.
DATA PRACTICES

How We Protect and Use Your Information

We built our data handling around the reality of running a mobile-first platform in Bangladesh. Every deposit through bKash, Nagad or Rocket generates a transaction record we use to credit your account and verify withdrawals. Device and IP data help us spot unusual login patterns and keep your account secure. We encrypt payment details, limit internal access to personal information, and work only with trusted processors and game providers who meet our security standards.

Data we collect

We gather your name, phone, email, payment identifiers, device type, IP address, and gameplay activity. This lets us verify your identity, process deposits and withdrawals, deliver the lobby, and respond to support requests.

Cookies and sessions

Cookies remember your login, language preference, and device so you can return to the lobby without signing in every time. You can disable cookies in your browser settings, though some features may not work as smoothly.

Account security

We encrypt sensitive data, monitor for suspicious login attempts, and require identity verification before processing withdrawals. Keep your password private and contact us immediately if you notice anything unusual on your account.

Your rights

You can request a copy of the data we hold, ask us to correct errors, or request deletion of your account and personal information. Contact support with your account ID and we will guide you through the process.

Common Privacy Questions

We collect your name, phone number, email address, and payment method details like your bKash or Nagad account identifier. We also log your device type, IP address, and gameplay activity to verify your identity and keep your account secure.

We use your payment details to process deposits and withdrawals, verify transactions, and prevent fraud. We encrypt this data and share it only with our payment processors to complete the transfer you requested.

Yes. Contact support with your registered phone number or account ID and ask for a data access request. We will verify your identity and send you a summary of the personal information we store.

Reach out to support via live chat or email and request account deletion. We will verify your identity, close your account, and remove your personal information, subject to any legal retention requirements for transaction records.

We share data with payment processors, game providers, and service partners who help us run the platform. We do not sell your personal information to advertisers or unrelated third parties.

We use cookies to remember your session, preferences, and device so you can return to the lobby without logging in every time. You can manage or disable cookies in your browser settings, though some features may not work fully.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.